Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the blackmtncycles.com and Black Mountain Cycles, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Black Mountain Cycles include blackmtncycles.com and Black Mountain Cycles. The blackmtncycles.com website is an ecommerce site. By using blackmtncycles.com, you consent to the data practices described in this statement.

Collection of your Personal Information

When you purchase Black Mountain Cycles’ products, our ecommerce system collects billing, shipping and credit card information which is used to complete the purchase transaction.

When you use blackmtncycles.com, information about your computer hardware and software may be automatically collected by the ecommerce system. This information can include: IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the ecommerce service, to maintain quality of the service, and to provide general statistics regarding use of the Black Mountain Cycles website.

Use of your Personal Information

Black Mountain Cycles does not sell, rent or lease its customer lists to third parties.  Black Mountain Cycles may share data with our third parties to provide customer support, arrange for deliveries, help perform statistical analysis, send you postal mail, and send you email and newsletters. All such third parties are prohibited from using your personal information except to provide these services to Black Mountain Cycles, and they are required to maintain the confidentiality of your information.

Use of Cookies

The Black Mountain Cycles website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Black Mountain Cycles pages, or register with Black Mountain Cycles site or services, a cookie helps Black Mountain Cycles to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Black Mountain Cycles website, the information you previously provided can be retrieved, so you can easily use the Black Mountain Cycles features that you customized.

This website also uses a Google Advertising cookie to collect anonymous demographic data about our visitors. This data is used to improve the visitor experience and is not shared. You may opt-out by downloading and installing the appropriate add-on for your browser here: http://tools.google.com/dlpage/gaoptout/

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Black Mountain Cycles services or websites you visit.

Security of your Personal Information

Black Mountain Cycles secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, including the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Black Mountain Cycles does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Black Mountain Cycles by contacting us here:
blackmtncycles@gmail.com 415-663-8125

Refund and Return Policy

Merchandise without a receipt will receive a store credit or exchange only.

Returned Merchandise with a Receipt:

Gift certificates can be used for purchase of merchandise and labor only.

Gift certificates are not redeemable for cash.

Store credit is not redeemable for cash.

We reserve the right to refuse service to anyone.

Shipping Policy/Delivery Policy

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that We use are: U.S. Postal Service (USPS) and FedEx. When the shipping label for your order is created, your email address will be entered so that you may receive an email from USPS or FedEx with tracking information.

If you’re trying to estimate when a package will be delivered, please note the following: 
Credit card authorization and verification must be received prior to processing.

If you require express or 2 day shipping, please call us at 415-663-8125 for charges.

Shipping rates for framesets are:

Pacific Time Zone: $30 ($25 within the greater San Francisco Bay Area)

Mountain Time Zone: $35

Central Time Zone: $40

Eastern Time Zone: $45

Rates for complete bikes are calculated after boxing and prior to shipping.

Shipping rates for soft goods and small items via USPS Priority Mail are:

For orders under $50: $8.00

For orders over $50: $13.00 (not applicable to framesets)

Rates are for domestic shipping to the Continental US only.

International Shipping

Please contact me for information and rates on international shipping.

Policies effective as of July 14, 2016